Terms & Conditions For The Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ford's Plumbing & Heating relationship with you in relation to this website. 

If you disagree with any part of these terms and conditions, please do not use our website.

The term Ford's Plumbing & Heating or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • General Terms & Conditions For Ford’s Plumbing and Heating Services

    1. Please read the following clauses carefully as they tell you everything you need to know about the agreement you will enter, in respect of Ford’s Plumbing and Heating Services. In all clauses, the company refers to Ford’s Plumbing and Heating Services. If you are uncertain as to your rights under them or you would like any explanation about them, please contact us via email or telephone.

    2. The Company has estimated the cost of installing central heating and/or plumbing equipment that meets the requirements of your home. Once you have accepted this estimate in accordance with below, the company undertakes to carry out all the works necessary to complete the work described in your specification and this estimate, subject to the conditions contained in this agreement.

    3. If you require a particular date for the works to be carried out, the Company will do all that it reasonably can to meet the dates given for the installation. The Company also understands that there might be instances when a date for installation cannot be met by you, or the Company, and as a result no party shall be liable for costs or able to cancel this agreement. In case of unforeseen circumstances, beyond reasonable control of the Company or you, the company will contact you and agree an alternative date.

    4. The Company will carry out the whole of the work specified in this estimate at the price estimated during normal hours, which are between 8am and 5pm, Monday to Friday. Any variations or additions requested by you will be subject to an additional charge and if the Company is delayed or prevented from installing by the agreed date due to delay or default on your part, the Company may, on written notice to you, add to the charges at a reasonable sum in respect of any additional costs incurred.

    5. You shall at your own expense obtain all necessary consents for the installation of the works, (including on listed buildings) building regulations and planning consents, consents from neighbours and mortgages.

    6. If you are a tenant, you may need your landlord’s permission for an installation to be carried out. The company will assume such permission has been granted and shall have no liability for any loss or damage arising from failure to obtain such permission.

    7. You will provide reasonable access to enable installations to be completed. You will also be required to provide the necessary service utilities for installation at no charge.

    8. Your order for full boiler installation is accepted subject to the condition that there must be an adequate gas supply to the dwelling prior to the commencement of the work. Where such supply is not laid to enable work to commence, the Company may cancel the contract and shall not have any liability for any costs, loss or damage arising from such cancellation. In certain circumstances the size of the existing gas rate cannot always be determined. If a new gas line is required, this will be charged at our standard hourly rates as set out and will be in addition to the estimated price.

    9. The prices specified in this agreement do not include the price of removing any dangerous waste materials such as asbestos found when carrying out the installation. If during the execution of the works, asbestos is encountered, the company reserves the right to withdraw its installation staff immediately until the site is made safe. The cost of removing asbestos is not included within the price. However, the company upon request of the customer will provide a cost for removing asbestos and will add this fee to the total estimate.

    10. Where the Company needs to connect new equipment to your existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts of your existing system, which subsequently develops faults. In certain situations, the Company may charge for visits made to your home by the Company’s engineer if your system is faulty or has developed a fault after the installation has been conducted. The Company will not accept liability where your central heating system does not function properly because your water supply becomes inadequate, or the water pressure becomes variable.

    11. Ford’s Plumbing and Heating Services accepts no responsibility for any existing installations that are present. This relates in particular, but not only to any pipework, radiators and radiator valves, heating valves, pumps, shower pumps, electrical controls and/or bathroom / WC services that might be affected as a result of a conversion from a tank fed system to a sealed system or from power flushing of pipework and radiators. This change to a higher pressure rated system and power flushing can cause leaks in components that Ford’s Plumbing and Heating Services will not be liable for. Any cost of repairs for which Ford’s Plumbing and Heating Services are not liable for will be charged in accordance with our standard company charges. If your system is excessively full of magnetite and sludge, a further power flush might be required at some point later (e.g. 3 years). Further power flushes will be chargeable at our standard power flush rates as shown on our website. Furthermore, if you request that an existing appliance be re-installed or moved (e.g. boiler), Ford’s Plumbing and Heating Services accepts no liability for any internal leaks or malfunctions of this boiler, as a direct result of this installation.

    12. The warranty for a boiler and or cylinder will be covered by the manufacturer, as agreed in the estimate. The warranty only applies to the boiler. It does not apply to any existing parts of the system. All other works carried out by Ford’s Plumbing and Heating Services (parts and labour) are guaranteed for 1 year. However, any existing components or pipework not changed are not included within this guarantee. Furthermore, all boilers need to be serviced annually to remain under warranty.

    If the warranty becomes void due to the appliance not being serviced, then Ford’s Plumbing and Heating Services accepts no responsibility for this.

    13. The Company accepts no liability for the removal of any carpets, linoleum, and special types of flooring, e.g. tongue and grooved, parquet, hard wood or tiled floors in order to carry out the installation, except in circumstances where the company has been negligent.

    14. The Company will take all reasonable care to carry out the installation. However, you accept that the installation, including removing existing fixtures or fittings, may cause damage to your decorations and fittings in your home. This provision does not exclude the Company’s responsibility for damage, which is beyond that reasonably commensurate with the installation. It is anticipated that certain areas in your home may need redecoration following completion of the central heating installation. This will be your responsibility and is not included in the price.

    15. Ford’s Plumbing and Heating Services holds Public Liability Insurance of £5,000,000.

    16. The Company shall not have any liability for any failure to perform its obligations under any estimate, if it is prevented from doing so by any cause reasonably beyond its control including adverse weather conditions, fire, accident or war, a failure or delay attributable to any electricity, water or gas network, the act or omission of any party for whom the Company is not responsible.

    20. Standard charges. All charges will be clearly laid out within our estimate

    • 20.1 Hourly rate £50 per hour plus VAT (or any part thereof) for the first 5 hours or £250 plus VAT per day, plus any other additional travel and parking charges. Emergency call out, evening, weekend and bank holiday rates may vary.
    • 20.2 Material charges. These will be applied for the supply of any parts and materials necessary beyond those estimated, and any such charges will be identified on the final invoice you receive.
    • 20.3 Troubleshooting. Where the customer has requested that we troubleshoot a problem only but not to carry out the work, then our standard hourly rate plus any additional travel charges (as below) will apply.
    • 20.4 Boiler and Heating Servicing. The cost of a standard service is £70 plus VAT, (plus any additional parking charges. Please note, this a service and not a repair. Any additional time spent on a repair or materials bought will be added accordingly.
    • 20.5 Landlord Certificates. The cost of as landlord certificate is £70 plus VAT (plus any other additional travel and parking charges). Additional appliances carry an addition of £25 plus VAT per appliance.
    • 20.6 For most boilers, a full strip down service is required. This can be completed at an extra cost.
    • 20.7 Additional Parking charges. These will be added on to the invoice to cover parking as applicable.
    • 20.8 Parking permits. It is the responsibility of the homeowner, tenant, or agent to provide a parking permit or to register our van with the local authority for parking, wherever necessary. This particularly applies where there are no pay and display parking bays within a reasonable distance (typically 100m) of the property. This is because it is very inconvenient and time consuming to have to walk to and from the van for parts that might be needed and to keep checking on it for wardens. Therefore, we kindly request that our customers organise parking prior to us arriving. Our vehicle registration details are available upon request.
    • 20.9 Call backs, should you feel there is an issue with our work, then we will be very happy to return and rectify it at no cost. However, should we return to site for a call back, but the problem be unrelated to the work carried out by Ford’s Plumbing and Heating Services, then our standard charges shall apply.
    • 20.10 All of our estimates are free and without obligation.
    • 20.11 All prices estimated exclude VAT @ 20%.

    21. Acceptance of Estimate. Acceptance of estimate can be made by electronic email to [email protected]. Estimates are open for acceptance for a period of 4 weeks from the date of issue.

    22. Where an order includes customised items these items will be non-refundable once the order is placed with us, and should you cancel your order with us the cost of any custom items shall still be payable in full.

    23. Payment is to be made by BACS (preferred) or cheque if customer does not have internet banking. Cheques should be made payable to Ford’s Plumbing and Heating Services. All bank details are included on our invoice.

    • 23.1. Title in the goods will not pass to you but shall be retained pending payment in full of the price. Until such time as title passes to you, Ford’s Plumbing and Heating Services shall have an absolute authority to re-take, sell or otherwise deal with or dispose of all or any part of the goods in which title remains vested in us.
    • 23.2. For the purposes specified above, Ford’s Plumbing and Heating Services or any of our agents or authorised representatives shall be entitled at any reasonable time during normal working hours to enter without notice onto any premises where the goods or any part of the goods are installed, stored, or kept or are reasonably believed to be.
    • 23.3. The Company shall also be entitled to seek an injunction to prevent you from selling, transferring, or otherwise disposing of the goods.

    24. For all projects where stage payment terms apply, payment MUST be paid within 7 days of each stage completed.. Failure to do so will instigate legal proceedings and any additional costs due to this will be added onto the balance.

    25. In the event of any alleged minor defects the customer shall not be entitled to withhold more than 5% or £250 (whichever is greater) of the balance due until rectified.

    26. Where payments are not made up on the due date as per above clauses, the Company will charge daily interest on late payments at a rate of 8% above the Bank of England’s base rate. If you make payment and it is subsequently stopped, declined, or returned by the bank for any reason, the Company will charge you administration costs (letters and telephone calls made to you and any other charges incurred).

    27. You will be sent an invoice for payment within seven days of installation completion. Failure to make payment within specific time periods as outlined within the estimate and/or the Terms and Conditions, will instigate legal proceedings to commence. These will be carried out by a registered Legal firm and all proceedings will be governed in accordance with English Law.

    28. The Company shall provide a free guarantee for the period of 1 year. This applies to workmanship only. Parts typically come with a one-year manufacturer’s warranty except for boilers, the warranty length for which will be made clear in the estimate stage). However, the above warranty is subject to the following conditions:

    • 28.1. The fault is not due to your existing radiators and/or pipework, valves, pumps, or boiler.
    • 28.2. The work carried out has not been properly kept, used, serviced, and maintained in strict accordance with the manufacturers or the company’s instructions and has not been modified accept with the companies consent.
    • 28.3. The fault is not due to accidental or wilful damage, fair wear and tear, interference with or maintenance work by a third party.
    • 28.4. The customer makes no further use of works after the defect had been or ought to have been discovered.
    • 28.5. All free guarantee work will be carried out during normal working hours.
    • 28.6. Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods.
    • 28.7. Where attendance of the Company’s engineer is needed for any purpose other than a scheduled maintenance visit, or for the company to meet its guarantees as per above clause, a charge for such attendance will be made. This will need to be paid on the day of the engineers visit. If on attendance to your premises by the Company’s engineer it is established that the fault on the system is covered by your free guarantee and does not concern your existing system, no charge will be made.

    29. After delivery of any goods from the Company, you will be responsible for their safe keeping, and you should make sure that you are adequately insured against loss or damage which may occur to those goods.

    30. This agreement is personal to you and not transferable without written authority from Ford’s Plumbing and Heating Services.


    Following the Company’s acceptance of your order, in accordance with terms above and in conjunction with the “Cancellation of Contracts made in a Consumers Home or Place of Work Regulations 2008 you are entitled to a 14-day cooling off period commencing from the date of the contract. You have a right to cancel the contract within this period (not if works have commenced however) and this right can be exercised by emailing [email protected] at any time within the 14 days starting with the day of receipt or notice in writing of the right to cancel the contract.

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    Areas We Cover

    We’re based in and cover Burton upon Trent and other surrounding areas including:

    Burton upon Trent


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    Copyright © 2023 – All Rights Reserved. Ford's Plumbing & Heating. VAT Number: 402698690

    Address: 2 Goodwood Close, Stretton, Burton-Upon-Trent, United Kingdom, DE13 0FP. 07456 951952

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